At a glance:

  • Prepare for an income protection insurance claim, including documentation and policy term comprehension.
  • Step-by-step guide from reporting the claim to receiving regular benefit payments.
  • What to do if your claim is rejected with practical advice and tips.
  • Uncover potential challenges and obstacles in claiming income protection insurance and how to overcome them.



Imagine a world where unexpected illness, injury, or disability doesn’t spell financial disaster. Picture a life where you have a safety net ready to catch you when you’re unable to work, and your income takes a hit. Welcome to the realm of income protection insurance—a powerful tool that can provide you with peace of mind and financial stability in times of uncertainty.


Yet, unlocking the full potential of your income protection insurance goes beyond wishful thinking. Achieving successful benefit claims requires a proactive mindset backed by a solid foundation of knowledge and strategic decision-making. In this guide, we will unlock the secrets to mastering the art of claiming income protection insurance, empowering you to navigate the winding process with confidence and emerge victorious on the other side.


Get ready to harness the power of financial security as we unveil the steps, tips, and insider insights that will turn your claim into a resounding success.


The purpose of this article is to exemplify the process of claiming income protection insurance and empower you with the knowledge and understanding necessary to navigate it effectively. We understand that making a claim can be a complex and overwhelming experience, but with the right guidance, you can approach it with confidence. Whether you’re considering purchasing income protection insurance or have already acquired a policy, this guide will equip you with the tools and insights to help you successfully claim your benefits.



Understanding the Claiming Process


Understanding the claiming process of income protection insurance holds immense value for individuals seeking financial protection in the event of illness, injury, or disability that affects their ability to work. By familiarising yourself with the claiming process, you can:


Maximise your chances of a successful claim


Knowing how to navigate the process ensures that you provide all the necessary documentation and meet the criteria to qualify for the benefits. This knowledge can significantly increase the likelihood of a successful claim, preventing unnecessary delays or denials.


Accelerate the claim process


A clear understanding of the necessary steps and documentation required can help streamline the claim process. By submitting accurate information promptly, you can expedite the assessment and approval of your claim, minimising any financial strain during the waiting period.


Avoid common pitfalls


Many claimants encounter challenges and roadblocks during the claiming process due to misunderstandings or incomplete information. By familiarising yourself with the claiming process, you can avoid common pitfalls and navigate potential hurdles more effectively.



Prepare for an Income Protection Insurance Claim


Successfully navigating the process of claiming income protection insurance requires careful preparation and understanding of the necessary steps. By taking the following measures, you can streamline the claiming process and increase the likelihood of a successful claim:


Gather essential documentation


Before making a claim, it’s crucial to gather all the necessary documentation. This typically includes medical reports, diagnosis certificates, hospital records, and any other relevant documents that substantiate your condition or situation. Having these documents readily available will help support your claim and expedite the assessment process.


Understand policy terms and conditions


Familiarise yourself with the terms and conditions of your income protection insurance policy. Pay close attention to the coverage limits, waiting periods, clauses for partial incapacity and exclusions mentioned in the policy document. Understanding these details will ensure that you comply with the policy requirements and avoid any potential pitfalls during the claiming process.


Determine waiting and elimination periods


Income protection insurance policies often have waiting periods and elimination periods. The waiting period refers to the period you must wait after becoming unable to work before you can start receiving benefits. The elimination period refers to the length of time you must continue to be unable to work before the benefits kick in. It is essential to understand these periods to manage your finances effectively during the waiting period and plan your claim accordingly.



Step-by-Step Guide on Claiming Income Protection Insurance


Navigating the process of claiming income protection insurance can seem daunting, but by following these step-by-step guidelines, you can increase your chances of a successful claim:


Step 1: Report the claim to the insurance provider


As soon as you realise the need to make a claim, promptly report it to your insurance provider. Follow their preferred method of communication, whether it’s through a dedicated claims hotline, online portal, or email. Provide all necessary details about your condition, the reasons for your claim, and the date you became unable to work.


Step 2: Complete claim forms accurately and thoroughly


The insurance provider will require you to complete claim forms, which may be available online or sent to you via mail. Take the time to fill out these forms accurately and thoroughly. Provide detailed information about your medical condition, including the date of diagnosis, treating physicians, medications, and any relevant medical history.


Step 3: Submit all necessary documents and supporting evidence


Gather all the necessary documents and supporting evidence to strengthen your claim. This may include medical reports, diagnosis certificates, hospital records, test results, and any other relevant documentation. Ensure that all documents are legible and up to date. Keep copies of everything for your records.


Step 4: Cooperate with any investigations or assessments required by the insurer


Depending on the policy terms, the insurance provider may conduct investigations or assessments to verify the validity of your claim. This could involve a medical examination, interviews, or obtaining additional information from your healthcare providers. Cooperate fully with these processes and provide any requested information promptly to avoid delays in the assessment of your claim.


Step 5: Await the insurer’s decision on the claim


After submitting your claim and supporting documents, the insurance provider will evaluate your case. They will assess the information provided, review the policy terms, and make a decision regarding the approval or denial of your claim. This process may take some time, so it’s important to be patient and follow up with the insurer if necessary.


Step 6: If approved, receive regular benefit payments


If your claim is approved, you will start receiving regular benefit payments as outlined in your policy. These payments typically cover a portion of your lost income during the period you are unable to work. Ensure that you comply with any ongoing requirements, such as providing regular updates on your condition or participating in periodic reviews, to continue receiving the benefits smoothly.


What to do in case of rejection? 


If your income protection insurance claim is rejected, don’t lose hope. Take the following steps:


Review the reasons:

Carefully understand the specific reasons for the rejection provided by the insurer.


Seek clarification:

Request a detailed explanation and additional information from the insurance provider if needed.


Consider an appeal:

If you believe the rejection is unjust or have new evidence, follow the appeal process outlined by your insurer, providing supporting documentation and presenting your case.


Seek Professional Advice:

Consult with an insurance lawyer, financial advisor, or claims specialist for guidance and support in navigating the situation.

Remember, a claim rejection doesn’t have to be the end. Stay proactive and explore options to seek a resolution.



At Aspect Underwriting, we understand the importance of claiming income protection insurance successfully. Our comprehensive guide has equipped you with the knowledge, strategies, and insider insights to navigate the claiming process with confidence. We believe that with the right preparation, understanding, and proactive approach, you can unlock the full potential of your income protection insurance.


By adhering to the step-by-step guidelines, gathering essential documentation, and staying informed about policy terms and conditions, you can maximise your chances of a successful claim. In case of a claim rejection, we encourage you to review the reasons, seek clarification, consider an appeal if necessary, and seek professional advice. Remember, a claim denial doesn’t have to be the end of your journey to financial security.




When should I consider making an income protection insurance claim?


You should consider making a claim when you are unable to work due to a covered condition or situation outlined in your policy. This could be due to illness, injury, disability, or other circumstances that prevent you from earning an income.


How do I start the process of claiming income protection insurance?


To initiate a claim, you need to report it to your insurance provider promptly. Contact them through their dedicated claims hotline, online portal, or email to inform them about your situation and begin the claims process.


What documents do I need to submit with my income protection insurance claim?


The specific documents required may vary depending on your policy and the nature of your claim. Typically, you’ll need to submit medical reports, diagnosis certificates, hospital records, and any other relevant documentation that supports your claim. Consult your policy documentation or contact your insurer for a comprehensive list of required documents.


How long does it take for an income protection insurance claim to be processed?


The time it takes to process a claim can vary depending on several factors, including the complexity of your case and the responsiveness of involved parties. Generally, it can take a few weeks to a couple of months. However, it’s important to note that every case is unique, and the timeline may differ.


What should I do if my income protection insurance claim is denied?


If your claim is denied, review the reasons provided by your insurer for the rejection. Seek clarification from the insurance provider to understand the decision better. If you believe the rejection is unjust, you may have the option to appeal the decision by following the appeal process outlined by your insurer. It can also be helpful to seek professional advice from an insurance lawyer or claims specialist.


Can I claim income protection insurance if I have a pre-existing medical condition?


It depends on your policy. Some income protection insurance policies may exclude coverage for pre-existing medical conditions. However, others may provide coverage with certain limitations or waiting periods. Review your policy documentation or consult your insurer to understand how your pre-existing condition may affect your claim eligibility.


What can I do to increase the chances of a successful income protection insurance claim?


To improve your chances of a successful claim, ensure you understand your policy terms and comply with all requirements. Keep detailed records of your medical condition, treatments, and any changes in your circumstances. Promptly report the claim to your insurer, submit accurate and comprehensive documentation, and cooperate fully throughout the claims process.

Mike Wallis

Mike has over 25 years experience, having spent his first seven years working as a Broker at Jardine Lloyd Thomson in Melbourne and in 2002 was transferred to JLT’s Accident and Health Department in London. For four years (2002 – 2005) Mike was a specialist A&H Lloyd’s Broker and during this time developed excellent relationships with the Lloyd’s A&H underwriting fraternity. In 2006 he returned to Australia in a senior broking position with overall responsibility for Placement Strategy, including the implementation of underwriting facilities and the various authorities granted by Lloyd’s. Mike was the underwriter at two specialist Underwriting Agencies prior to founding Aspect Underwriting in 2016.